FAQ
What is Uncle Clay's House of Pure Aloha?
At the House of Pure Aloha, there are no strangers – only ohana yet to be met.
Uncle Clay’s House of Pure Aloha, also known as “HOPA”, is a Hawaiian treat shop and social enterprise in Honolulu, Hawaii. At HOPA, you can enjoy all-natural homemade shave ice and other delicious treats while coming together as ohana and authentically experiencing Pure Aloha and the real magic and beauty of Hawaii.
Through this online store you can support and join HOPA's Pure Aloha mission with our apparel and merchandise aimed at spreading Pure Aloha far and wide, all around the globe!
What is your return policy?
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. Products must be in the condition you received them and in the original box and/or packaging. Return shipping is absolutely free. Please make sure the price of shipping is stated on the shipping label. We will refund your order and your return shipping as soon as we receive the product back and confirm the defect. Email us at HOPA@houseofpurealoha.com if you have any another questions about our return policies.
How do we contact Uncle Clay's House of Pure Aloha?
We love to hear from you. If you have questions or general feedback, please email us at HOPA@houseofpurealoha.com.
Where can we read more about you?
Visit our "About Us" or "Press Page" on our main website.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.